Terms of Service

Last updated: April 2026

Acceptance of Terms

By accessing and using this website and our coaching services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Coaching Services Disclaimer

Important: Sharlene Lee Coaching provides life coaching and identity coaching services only. Our services are NOT a substitute for professional mental health treatment, therapy, or medical advice.

Coaching is a collaborative process designed to help you identify goals, clarify your identity, and take action toward the changes you want to make in your life. However, coaching is not:

  • Therapy or psychotherapy
  • Medical treatment or medical advice
  • A substitute for professional mental health services
  • A treatment for mental illness, trauma, or psychological disorders

If you are experiencing a mental health crisis, suicidal thoughts, or symptoms of a mental health condition, please seek help from a licensed mental health professional or call 988 (Suicide & Crisis Lifeline).

Coaching Packages

Sharlene Lee Coaching offers two primary coaching services:

Identity Reset (Group Coaching)

An 8-session group coaching experience designed to help you uncover what's holding you back and step into your next chapter.

Premium Life Coaching (1:1 Coaching)

Personalized one-on-one coaching for identity work, life transitions, and implementing the changes you need to make.

Refund Policy

The following refund policy applies to all coaching services (Identity Reset and Premium Life Coaching):

100% Refund

If you cancel your coaching package 3 or more days before your first scheduled session, you will receive a full refund of all payments.

50% Refund

If you cancel less than 3 days before your first session or after your first session has been completed, you will receive a 50% refund of your remaining package cost.

No Refund

If you have completed 2 or more sessions, no refund will be issued.

All refund requests must be submitted in writing to [email protected]. Refunds will be processed within 5-7 business days.

Payment Terms

  • Payment is due in full at the time of booking unless otherwise arranged
  • We accept credit cards and other payment methods through our secure payment processor
  • All prices are in USD
  • Payment information is processed securely and never stored on our servers

Cancellation and Rescheduling

Session Cancellations: If you need to cancel a scheduled coaching session, please notify us at least 24 hours in advance. Sessions cancelled with less than 24 hours notice may be forfeited.

Rescheduling: Sessions may be rescheduled by contacting us at least 24 hours in advance. Rescheduled sessions must be completed within the timeframe specified in your coaching agreement.

Client Responsibilities

As a coaching client, you agree to:

  • Participate actively and honestly in coaching sessions
  • Take responsibility for your own decisions and actions
  • Maintain confidentiality regarding coaching content and other participants (for group coaching)
  • Notify us of any changes in contact information or availability
  • Seek professional mental health support if needed

Confidentiality

What you share during coaching sessions is confidential and will not be disclosed to third parties, except as required by law. However, coaching is not subject to attorney-client privilege or therapist-client privilege.

Exception: We may disclose information if required by law, if there is imminent danger to you or others, or if you give us written permission to do so.

Limitation of Liability

Sharlene Lee Coaching is provided on an "as-is" basis. We make no warranties, express or implied, regarding the results of coaching. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or inability to use our services, even if we have been advised of the possibility of such damages.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Sharlene Lee Coaching or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

User Conduct

You agree not to use our website or services for any illegal or unauthorized purpose. You agree to comply with all laws, rules, and regulations applicable to your use of our services.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of revised Terms of Service means that you accept and agree to the changes.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Sharlene Lee Coaching

Email: [email protected]